Customer Service Executive (3 months) - Bukit Merah

What you'll do:

Your ability to track shipments, update stakeholders promptly, and maintain comprehensive documentation will contribute significantly to the overall efficiency of the supply chain. By collaborating across departments—from sales through finance—you will help create a responsive environment that prioritises customer satisfaction at every stage.

• Accurately process customer orders and returns by entering all relevant details into the SAP system, ensuring information such as quantities, product specifications, and delivery or collection instructions are meticulously recorded.
• Coordinate closely with warehouse logistics teams to guarantee timely and precise delivery of products to customers, addressing any concerns or changes related to deliveries or collections at customer sites.
• Liaise directly with third-party logistics providers (3PL) regarding return goods management and order fulfilment, maintaining clear lines of communication to resolve issues efficiently.
• Support the team during peak festive periods by managing data entries and assisting with system administration tasks that ensure smooth daily operations.
• Track incoming shipment statuses diligently and provide regular updates to the sales team, enabling proactive responses to any potential delays or discrepancies.
• Collaborate with internal stakeholders including sales, marketing, logistics, demand planning, and finance departments to facilitate seamless communication and coordination throughout the supply chain process.
• Manage Point of Sales Material (POSM) inputs in partnership with the Sales Operation Team for upcoming festive set-ups, ensuring all materials are accounted for and distributed appropriately.
• Monitor 'block' stock inventory designated for specific customers, maintaining accurate records and reporting any variances promptly.
• Follow up on credit notes after completion of collection processes by scanning documents into the appropriate filing systems and updating daily collection records in Excel files.
• Generate proforma invoices for cash term customers and follow up on payment receipts to ensure timely financial reconciliation.

What you bring:

Experience supporting promotional campaigns or managing POSM adds further value. Above all, your dedication to nurturing positive relationships within a team-oriented culture sets you apart as someone who contributes not just operationally but also interpersonally.

• Proven experience in customer service or logistics roles where attention to detail and accuracy were paramount in handling order processing tasks.
• Demonstrated proficiency in SAP data entry as well as advanced skills in Microsoft Excel (including VLOOKUPs and Pivot Tables) and Word for effective record-keeping and reporting.
• Strong organisational abilities that enable you to manage multiple priorities simultaneously during high-volume periods such as festive seasons.
• Excellent interpersonal skills that foster positive relationships with colleagues across various departments as well as external partners like 3PL providers.
• A collaborative mindset that values teamwork and open communication when resolving operational challenges or addressing customer feedback.
• Experience coordinating Point of Sales Material (POSM) distribution or similar promotional setups within retail or supply chain environments is advantageous.
• Ability to track proof of delivery (POD), manage credit notes efficiently, and maintain up-to-date documentation using digital filing systems such as Therefore.
• Familiarity with generating proforma invoices and following up on payments from cash term customers would be beneficial for this role.
• A commitment to delivering exceptional customer experiences by actively listening to feedback and proposing thoughtful solutions when issues arise.

What sets this company apart:

The leadership team is dedicated to nurturing talent at every level while promoting open dialogue so everyone feels heard. Joining this organisation means becoming part of a community that values dependability, empathy, flexibility in working arrangements where possible, and genuine care for both employees’ wellbeing and customer satisfaction alike.

What's next:

If you are ready to take on this rewarding challenge during an exciting period of growth—and want your efforts recognised within a supportive team—this is your moment!

Apply today by clicking on the link provided; we look forward to connecting with you soon.

EA Registration No.:R22104739 Siti Aishah Binte Jamall Abd Nassir