Salon Receptionist

1. Client Reception & Service

• Greet every client by name
• Complete all pre-arrival preparation in advance based on the booking questionnaire forwarded by CSO
• Deliver a professional, warm, and personalized experience throughout the client's visit

1. Booking & Rebooking Management

• Proactively guide clients to book their next appointment on-site
• Inform clients about the 14-day service guarantee policy and ensure they understand it
• Follow up on appointment confirmations, rescheduling, and cancellations to keep the schedule running smoothly

1. Client Engagement & Private Community Growth

• Onboard into the salon's private community group
• Maintain accurate client profiles, service history, and preference notes to support personalized service and follow-up marketing

1. Cashiering & Financial Compliance

• Process payments through the official platform
• Accurately key in invoices into the system for every transaction, ensuring correct service items, pricing, discounts, and client details
• Issue official receipts/invoices to clients promptly upon payment
• Accurately handle package redemptions, gift cards, and membership benefits at checkout
• Reconcile daily takings against system records and ensure all entries match before end-of-day closing

1. On-Site Operations Support

• On the cleaner's day off: prepare meals/refreshments on time for every client in the salon, with zero client complaints
• Keep the reception area, waiting lounge, and retail display clean, tidy, and well-stocked
• Monitor front-desk supplies and refreshment inventory; replenish in a timely manner

1. Other Duties

• Handle client inquiries and complaints professionally; escalate to the Salon Manager when necessary
• Support stylists/therapists during peak hours as needed
• Carry out other ad-hoc tasks assigned by the Salon Manager

Working Hours :

Mon- Fri- 10.30am-8.30pm

Working Schedule: 6 off days in a month