Choa Chu Kang - IT Support Engineer

Description

Required to participate in all infrastructure improvement activities.

Essential duties and responsibilities include the following:

• Provide support and resolution on end-user walk-in/telephone/email enquiries and issues related to Hardware and Applications (troubleshooting, VPN, wireless, etc)
• Logging and closing of service desk calls; these include documentation of all user issues/requests/resolution into ticketing system
• Conduct required IT training to end users, developing training materials as required
• Working closely with IT application team to ensure compliance to information security audit requirements and provide IT technical assistance wherever necessary
• Participate in IT projects when required; not restricting to Infrastructure activities only
• Ensure proper IT infrastructure policies, standards, procedures and risk controls are followed during issues resolution.
• To be proactive in creating a safe working environment for everyone and ensuring that HSE in-house rules are observed at all times.
• To consider HSE aspects when planning and carrying out tasks to eliminate and reduce HSE hazards, aspects and risks.

• Assist IT Infrastructure Manager to monitor all outsource infrastructure vendors performance against agreed SOW and SLA

• Nitec, Higher Nitec, Diploma in Computer / Info-Comm Technology or related
• At least 2-3 years of relevant working experience supporting computer users
• Hands-on experience in supporting desptop/laptop hardware, network printer, Microsoft Windows, and standard software (Microsoft Office, Microsoft Outlook client, Antivirus, Internet browser) and Computer setup, Microsoft Active directory, VPN setup/troubleshooting
• Good communicator with strong problem-solving skills
• Ability to work in a team environment to engage and motivate team members
• Positive attitude and able to work well with culturally and geographically diverse teams