Customer Service Executive

About the Company:

Our client is a well-established retail group specializing in educational materials, stationery, and lifestyle essentials for all age groups. As a Customer Service professional, you will be responsible for delivering exceptional support by handling inbound calls, addressing customer inquiries, and ensuring a positive experience during every interaction.

Job Responsibilities:

• Respond to general customer inquiries and feedback across multiple channels, including email, phone, and social media.
• Provide clear and accurate information on products, pricing, and stock availability.
• Address and resolve customer complaints in line with company guidelines and service standards.
• Coordinate with internal departments to follow up on the status of customer requests and ensure timely resolutions.
• Accurately document all customer interactions and maintain proper records.
• Analyze and compile data on customer compliments and complaints for reporting purposes.

Job Requirements:

• Diploma in any field of study.
• Ideally possesses 2 to 3 years of experience in a customer service position, preferably within a service-oriented environment.
• Demonstrates a strong customer-focused approach and outstanding interpersonal communication skills.
• Excellent written communication abilities.
• Proficient in using Microsoft Office applications.