Bukit Batok - Logistics Customer Service Executive (3PL) (5 Days)

Benefits:

• Basic up to $3,600
• AWS + Performance Bonus
• Working Days: Monday to Friday
• Location : Boon Lay (Company transport is available at various pick-up points)

Responsibilities:

• Act as the primary point of contact for key clients in the luxury fashion apparel sector.
• Ensure timely and professional responses to client inquiries, issues, and service requests.
• Maintain high standards of service levels in accordance with client SLAs and internal KPIs.
• Support the Customer Service Manager in managing and developing client relationships.

• Supervise and guide a team of junior customer service executives and warehouse assistants.
• Monitor performance, provide coaching, and support training to improve service efficiency.
• Oversee daily operations to ensure team productivity and compliance with procedures.

• Coordinate and monitor inbound and outbound shipments (local and international).
• Work closely with logistics and warehouse teams to ensure timely order fulfillment and delivery.
• Liaise with freight forwarders, courier companies, and customs brokers for import/export matters.
• Prepare shipping documents and ensure compliance with customer and regulatory requirements.

• Collaborate with warehouse operations to ensure inventory accuracy and timely order processing.
• Monitor stock levels, discrepancies, and returns for assigned clients.
• Support process improvement initiatives to enhance warehouse-customer service integration.

Requirements:

• Diploma or Degree in Supply Chain, Logistics, Business Administration, or a related field.
• Minimum 3 years of relevant experience in a 3PL, logistics, or supply chain environment, preferably in the fashion or retail sector.
• Understanding of luxury fashion logistics standards and customer expectations is a strong advantage.

Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.

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