[ref. v91978322] Call Centre Operator (Gov Project) - Bedok

Responsibilities:

• Answer inbound calls from customers regarding services, enquiries, and general support and serves as main point of contact for the general public with regards to personal items / assets
• Assist walk-in visitors and ensuring proper verification and documentation are done (when needed)
• Log interactions into CRM systems and follow up on outstanding issues
• Maintain accurate records of item intake, status updates, and release transactions using internal systems
• Coordinate with relevant authorities and internal departments for processing and clearance of items
• Support administrative duties such as data entry, report generation, and case tracking
• Ensure strict compliance with SOPs, privacy regulations, and government handling protocols

Requirements:

• Minimum GCE 'N' or 'O' Levels
• Strong communication and interpersonal skills, especially when dealing with the general public will be a plus
• Comfortable with basic computer systems and administrative processes
• Prior experience in Call Centre, Logistics, Security, or Public Service Support is advantageous

How to Apply:

Qualified or interested candidates, please submit your updated resume by using the 'Apply Now' Button

We regret to inform that only shortlisted candidates would be notified.

Foong Sue Lee (Sophia)

EA License Number: 18C9027