Senior Advisory Solution Consultant, IT Asset Management

ServiceNow is changing the way people work. With a service orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our products, and we live for our customers. We have high expectations, and a career at ServiceNow means challenging yourself always to be better.

The IT Asset Management Advisory Solution Consultant role is a customer facing domain expert who will drive innovative business solutions with our customers, by applying technical and business skills.

This role is a Pre-Sales/Sales Engineering/Solution Consulting role. The role takes a consultative approach with our customers and prospects to discover and map business outcome-driven solutions. You will partner with sales, broader solution consulting team, and the ServiceNow ecosystem to achieve customer success through thought leadership and driving awareness.

Your Impact:

• Create and contribute in Sales campaigns for ITAM focused on Software Asset Management (SAM), Hardware Asset Management (HAM), Enterprise Asset management (EAM) and Cloud Cost Management
• Serve as a thought leader on ITAM for ServiceNow and a trusted advisor to our clients.
• Strong alignment with Product Management and Engineering teams on roadmap and field feedback
• Create and own programs that enable Solution consultants and Sellers to demonstrate the value of ITAM, while fostering ongoing collaboration.
• Contribute to and maintain a showcase of ITAM solutions created on the ServiceNow platform
• Assist the sales personnel in the qualification of customer needs
• Performing business value assessments to determine the value for clients
• Demonstrations of solutions, both standard and tailored to prospects and existing customers
• Responding to request for information/proposal documents
• Scoping and delivering Proof of Concept/Proof of Value engagements with prospects
• Supporting Marketing events – user conferences, trade shows, webinars, along with developing a technical workshop program aimed at driving awareness, generating pipelines, and increasing usage
• Collaborate with external partners to co-develop opportunities, deliver joint solutions, events and drive ITAM enablement and adoption.
• Staying current on competitive analysis and understanding how to best position ServiceNow solution
• Understanding business and technical problems the product addresses, including key regulations, business drivers, evolving business needs, licensing models

What you need to be successful in this role:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• Exceptional communication and presentation skills to include technical and business concepts
• Strong domain expertise in Software license compliance process, Licensing terms and conditions, and major publishers.
• Experience with discovery, inventory and client distribution technologies (SCCM, Ivanti, Altiris, etc.)
• Strong Pre-sales experience and mastery of the Sales process to become trusted advisor for account representative
• Proactively collaborate with our broader team of servicenow including sales, partners, product and solution consulting team.
• Ensure data hygiene and operational discipline by maintaining accurate and timely updates of technical activities, technical win and engagement documentation.
• Exhibits prior and current technical expertise in web and cloud technology
• Passion for learning new technologies and a commitment to continuously expanding technical skills within ITAM and adjacent domains.