DJI - Retail Manager - Toa Payoh

apartmentVsmart Technologies placeToa Payoh scheduleFull-time calendar_month 

We are seeking a dynamic and adaptable individual to join our team as a Retail Manager. This role involves providing flexible support across multiple store locations, ensuring smooth operations and addressing immediate needs in busier outlets.

Responsibilities:

  1. Store Rotation & On-Site Support
  • Rotate between three store locations as required, ensuring smooth daily operations and consistent performance across all stores.
  • Adapt quickly to different store environments and support teams in maintaining high operational standards.
  • Act as a liaison between stores and headquarters, ensuring proper implementation of company policies and procedures.
  1. Store Operations & Customer Service Support
  • Provide hands-on support to store teams to ensure efficient daily operations, including opening and closing procedures.
  • Assist with customer service, addressing inquiries, resolving complaints, and ensuring a positive shopping experience.
  • Monitor store performance and identify areas for improvement to enhance efficiency and customer satisfaction.
  1. Administrative & Paperwork Assistance
  • Assist the store manager in completing necessary paperwork, such as sales reports, inventory logs, and compliance documents.
  • Ensure all documents are submitted accurately and on time to headquarters.
  • Support in processing invoices, expense reports, and staff attendance records when necessary.
  1. Inventory & Stock Management
  • Assist in managing store inventory, tracking stock levels, and ensuring timely replenishment.
  • Work closely with suppliers and logistics teams to coordinate stock deliveries and transfers between locations.
  • Maintain an organized stockroom and ensure that products are displayed correctly according to company standards.
  1. Operational Problem-Solving
  • Identify and provide on-the-spot solutions to operational challenges, including technical issues, staffing shortages, or supply delays.
  • Work proactively to prevent potential issues and improve store workflow efficiency.
  • Communicate with headquarters to escalate any major operational concerns and seek appropriate resolutions.
  1. Task Execution & Compliance
  • Ensure all assigned tasks from headquarters are completed within the specified timeframe.
  • Implement corporate initiatives, promotions, and new operational strategies across all store locations.
  • Maintain compliance with company policies, health and safety regulations, and local retail laws.
  1. Store Environment & Maintenance
  • Ensure all stores maintain a clean, organized, and professional appearance that aligns with brand standards.
  • Oversee store housekeeping efforts and report any maintenance or repair needs to management.
  1. Supplier Coordination & Renovation Oversight
  • Coordinate with suppliers and contractors regarding store renovations, ensuring projects are completed on schedule.
  • Liaise with store teams and vendors to minimize disruptions during renovation work.
  • Ensure all renovation activities adhere to company standards and local regulations.
  1. Relationship Management with Mall Authorities
  • Maintain strong relationships with mall management teams to facilitate smooth store operations.
  • Address any concerns or requests from mall authorities, such as promotional activities, lease agreements, or facility maintenance.
  • Act as a point of contact between the company and mall management to negotiate favorable terms and resolve issues efficiently.
  1. Workshop, Livestream & Event Hosting
  • Organize and host in-store workshops, livestreams, and promotional events to drive engagement.
  • Collaborate with marketing and store teams to ensure event success and brand consistency.
  1. New Store Location Coordination
  • Communicate with mall representatives to secure and follow up on the new ARS store location.
  • Coordinate layout planning and timelines for store setup in collaboration with internal and external stakeholders.
  1. After-Sales Progress & Documentation
  • Follow up on after-sales service cases and ensure timely processing.
  • Submit required documentation and applications related to after-sales parts and service.

Requirements:

  • Diploma or higher education qualification.
  • Previous experience in retail management or store operations preferred.
  • Strong problem-solving skills and the ability to work under pressure.
  • Excellent communication and interpersonal skills to work with teams, suppliers, and mall management.
  • Detail-oriented with strong organizational and multitasking abilities.
  • Proficiency in inventory management and retail software is a plus.
  • Ability to travel between store locations as required.
  • The work schedule alternates between 5 and 6 days per week (i.e., 5-6-5-6 pattern). Candidates must be comfortable with weekday off days.
  • A monthly KPI-based reward system is implemented to recognize and motivate high performers.
  • Candidates with prior experience working in Chinese companies will be given priority. Fluency in Chinese is required to liaise with DJI headquarters in Shenzhen.

If you are interested in this opportunity and possess the required qualifications, please send your resume to [email protected].

Join DJI and be part of our journey in delivering cutting-edge technology and exceptional customer experiences!

Job Types: Full-time, Permanent, Contract

Basic Pay: $4,000.00 - $5,000.00 per month

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