IT Support Analyst - Geylang

Your role :

Do you have a knack for technology? Are you at your best when supporting others? We’re looking for someone like that to join our team as an IT Support Analyst.

Key Responsibilities:

• production Support: Provide production support and batch monitoring to ensure the stability and performance of production systems
• incident Management: Handle incidents and problems, ensuring timely resolution and minimal impact on business operations. Perform root cause analysis and implement solutions to prevent recurrence
• client Engagement: Engage with clients to manage escalations and provide timely updates on issues
• standards and SLAs: Uphold high standards for timely issue resolution and ensure all support activities meet the defined SLAs process Improvement: Define workarounds for known errors and initiate process improvements to enhance system reliability and performance
• release and Deployment: Contribute expertise to release and deployment planning and implementation flexible Work Hours: Work in staggered timings (occasionally) and support over weekends as per project requirements. Be flexible to put in extra hours whenever necessary due to the dynamic work environment
• leadership: Lead application support and reliability action items for outages, major incident reviews, IPM, BCM, release management, audit, transition, stakeholder meetings, automation, tooling, and risk & control activities

Your team :

We help by resolving incidents before they have a material impact and by implementing changes according to plans that minimize the risk of disruption.

Your expertise :

• experience: At least 4-5 years of experience in a production support role, preferably with some experience as a technical lead or senior SME for business applications, facing off to senior business and IT stakeholders
• technical Skills: Strong knowledge of scripting, tooling, UNIX, Wintel, and databases. Experience with scheduling tools like Autosys and automation tools such as AppDynamics and IP Center
• cloud Knowledge: Familiarity with cloud platforms, particularly Azure, and related services such as AAD, ADF, ADO, ADB, ADLS, Cosmos, and Postgres SQL DB is a plus
• problem-Solving: A natural ability to solve complex issues with strong analytical and synthesizing skills
• communication: Excellent communication skills, both written and verbal, capable of explaining complex technical issues to senior business stakeholders
• ITIL Framework: Familiarity with ITIL processes for incident, request, problem management, change and release activities, as well as knowledge management
• team Collaboration: Very good communication and collaboration skills, being a good team player, and the ability to multitask