Digital Operations Manager

Established in 1973 with headquarters in Seoul, South Korea, Cheil Worldwide is one of the world’s leading integrated marketing communications networks, with more than 7,200 employees globally in more than 54 offices in 46 countries.

For more information, visit us at: www.cheil.com.

Digital Operations Manager

We are seeking a detail-oriented and driven Digital Operations Manager to oversee end-to-end digital platform operations across eStore and Shop App platforms. This role will support regional and HQ stakeholders in content management, product registration, campaign execution and cross-functional project delivery, ensuring seamless digital experiences and operational excellence.

The ideal candidate is highly organized, operationally strong, and experienced in managing multiple stakeholders across marketing, IT, legal, and publishing teams.

Job Description:

• Manage and update eStore and Shop App content in alignment with local and regional (RHO/HQ) requirements.
• Oversee SKU registration and ensure 100% on-time status management within Adobe Experience Manager (AEM).
• Conduct QA for website and Shop App content updates across key site pages (excluding system-managed pages).
• Identify and troubleshoot platform issues (e.g., broken URLs, feature malfunctions) and coordinate resolution via JIRA.
• Submit content for approval through internal governance platforms and manage end-to-end approval workflows.
• Adapt HQ-issued content/hotfixes for local deployment and secure stakeholder approvals before go-live.
• Generate campaign-specific links (e.g., Onelink URLs) for push notification and digital marketing usage.

• Submit eStore and Shop App content to legal counsel for review and approval via designated platforms.
• Ensure all published content complies with corporate and regulatory guidelines.

• Partner with Marketing Campaign Managers to set up and optimise campaign landing pages.
• Establish and manage campaign entry points across digital platforms.
• Support execution of HQ-led campaigns and new feature rollouts.

• Analyse NPS feedback and identify areas for digital experience improvements.
• Implement enhancements to improve customer journey and overall platform usability.

• Support launch of new digital projects and initiatives (e.g., platform enhancements, new tools, buying configurators, checkout improvements).
• Plan, prioritise, and assign tasks to publishing teams and agencies.
• Manage JIRA tickets and coordinate with internal teams including Marketing, Brand, IT, Publishing Centres, and Shared Services.
• Oversee CGD/UAT processes and ensure smooth go-live execution.

• Collaborate with SEO agencies to improve website search performance.
• Manage tagging and tracking requests, coordinating approvals with regional tagging teams.
• Ensure proper implementation of media and campaign tagging.

Job Requirements:

• Bachelor’s degree in Marketing, Business, Communications, or related field.
• Minimum of 5+ years of experience in digital operations, eCommerce, or digital project management.
• Experience working with project management and collaboration tools like JIRA and AEM
• Excellent client management, communication, negotiation, and presentation skills
• Proven track record of driving sales growth, campaign success, and channel expansion
• Excellent organisational skills with the ability to manage multiple tasks and projects concurrently, with prior agency experience preferred
• Self-motivated, detail-oriented team player with leadership capabilities and a confident, proactive disposition