Asst Manager, Integrated Community Care Provider

Primary Responsibilities

The ideal candidate possesses exceptional collaboration and communication skills, capable of fostering synergy across multiple service providers and stakeholders. This position demands a strategic mindset, operational acumen, and a genuine commitment to improving the quality of care for seniors in the community.

Job Responsibilities

Coordination and Partnership Management:

• Serve as the main point of contact for all partner organisations within the sub-region and supporting point of contact for other sub-regions, including Senior Care Centers (SCC), Active Ageing Centers (AAC), Home Personal Care (HPC+), and Home Therapy (HT) services.
• Facilitate communication, alignment, and collaborative planning to optimize integrated service delivery.

Reporting & Compliance:

• Guide partner organisations in the timely submission of quarterly progress reports and claim forms.
• Ensure adherence to Ministry of Health (MOH) and Agency for Integrated Care (AIC) reporting standards and funding requirements.

• Represent the sub-regions in engagements with MOH and AIC.
• Actively build and maintain relationships to advocate for seniors’ needs and support service integration.

• Oversee the design and implementation of a coordinated, person-centered care model that enables seniors to age well and access continuous long-term care.
• Identify opportunities to enhance service quality, address gaps, and implement best practices across partner organisations.

• Monitor service delivery performance, track progress against targets, and address operational challenges.
• Support capacity-building initiatives among partners to strengthen the ICCP sub-regions' integrated care ecosystem.

• Undertake other duties as required to ensure the ICCP function’s success.
• Proactively identify challenges and opportunities for service improvement.
• Perform any other duties assigned by HSC Assistant Director, and/or HSC Deputy Director/Director.

• Minimum Bachelor’s Degree in healthcare management, social work, gerontology, or related field.
• Minimum 4 years of experience in healthcare coordination, community care, or a related field, with a proven track record of managing partnerships.
• Strong leadership and stakeholder management skills, with the ability to foster collaboration across diverse service providers.
• Strategic thinking and operational acumen to drive coordinated care delivery.
• Commitment to person-centered, high-quality care for seniors.
• Effective communication, reporting, and problem-solving skills.
• Able to commit to a 2 year contract