Operation Specialist
YOUR ROLE
At CEVA Lead Logistics (CLL), we are providing customers with outstanding Visibility and Control across their entire Supply Chain. Our operations teams located across the globe in our Control Towers provide services around Supplier and Order Management, Transport Planning and Monitoring, as well as managing performance and freight cost.
Based in one of CLL’s regional Control Towers and reporting to the Control Tower Operations Manager, this role leads a team of Operations Coordinators in their daily operations within the control tower to ensure on time delivery and timely follow ups with suppliers and other stakeholders.This includes management of shipment booking, event (milestone) management, as well as timely resolution of issues escalated by the team.
This role ensures operational services are executed in an effective and efficient manner across several transport service providers and different modes of transport, while maintaining a high level of quality and meeting performance and cost targets.
WHAT ARE YOU GOING TO DO?
Main areas of focus and accountability of the role – detail in order of importance the main areas of accountability of the role:
Day-to-Day Operations:
- Guide team members in the resolution of issues arising during day-to-day business; act as initial point of escalation for operational issues
- Identify root causes, define and implement corrective actions within the operational team as necessary to prevent / address issues as they arise
- Monitor and analyse compliance and performance of carriers and suppliers with the use of dashboards and reports, ensuring follow up with respective supply chain stakeholders
- Attend customer meetings on operational topics where required, provide input as required to prepare team meetings, monthly reviews and quarterly business reviews
- Support the on-boarding of suppliers to ensure SOP compliance
- Monitor KPIs, identify continuous improvement opportunities and discuss suggestions with Operations Management
- Contribute to the design and implementation of improvements to processes or policies in collaboration with other CLL functions within the Control Tower or region
- Manage other tasks assigned by Operations Managers
Team and People Management:
- Schedule and manage team workload, overtime and vacation planning to ensure business continuity and prevent disruption to operations
- Ensure adherence to established work standards and work processes
- Provide input to Operations Manager in performance evaluation and professional development of team members, including training / development plans and succession planning• Manage knowledge exchange between resources and ensure that all staff is trained on latest applicable CEVA and customer processes and policies, in line with quality guidelines where applicable
WHAT ARE WE LOOKING FOR?
Essential- Equivalent of a Diploma or higher in Logistics, 3PL, Transportation or Supply Chain Management, or any other related field, or comparable work experience
- 3+ years operational experience in Freight forwarding, logistics or International Supply Chain Management.
- 1 year of experience in managing a smaller team
- Freight Forwarding experience and a thorough understanding of transport and logistics processes in at least one mode of transport (air/ocean/ground)
- Strong IT skills and working knowledge of Microsoft Office
- Ability to prioritize work and to assign workload to team members according to resource availability
- Openness to work in an international / multi-cultural environment
- Excellent communication skills with a customer service-oriented mindset high degree of self-motivation
- Proven ability to lead a team effectively
- Ability to work under pressure in a fast-paced environment, good time management skills
- Highly dependable and reliable in ensuring priorities are met effectively
- Willingness to occasionally support work schedules outside of standard business hours (evenings / weekends)
- Freight Forwarding and / or warehousing experience in one of the following industries: Pharma / Healthcare, Automotive, Aerospace, High-tech
- Knowledge of applicable industry standards and / or certifications, such as ISO 9001, GDP and others; experience with quality management processes
- Good knowledge of office products, Excel, PPT, Word, Visio, Power BI, Access
WHAT DO WE HAVE TO OFFER?
With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement, pension, health, and life assurance. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.
ABOUT TOMORROW
We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.