Assistant Service Delivery Manager - Bedok

apartmentToppan Next Tech Pte. Ltd. placeBedok scheduleFull-time calendar_month19/6/25

Toppan Next Tech is actively expanding its Security Solutions & Services (SSS) Division to strengthen its business edge and pursue emerging opportunities in the market, including:

Multi-Modal Biometrics
Key Installation Protection
Secured Personal and Vehicle Access and Clearance
Smart Border Management (eg. Automated Gates/Kioks)
Intelligent Surveillance and Monitoring Systems
Process Automation

The Assistant Service Delivery Manager supports the Integration and Delivery Lead in co-managing a team comprising Service Engineers and Assistant Service Engineers across various systems, networks, and infrastructure, as well as applications and automation systems.

The role includes overseeing day-to-day service operations, ensuring service levels are met, and supporting the implementation of continuous improvements across all supported domains. Provide technical expertise as part of the technical support team.

Responsibilities

Perform as Point of Contact to maintain ongoing maintenance projects with Customers
Provide root cause analysis and reports for technical issues encountered for systems maintained by the company
Provide daily, weekly, biweekly and monthly reporting to internal stakeholders and external stakeholders
Provide technical guidance to the Service Delivery Team
Responsible for producing quality and accurate maintenance documents
Provide technical expertise and contribute to establishing the direction for the proposed solution's application/networking architecture, standards, design and security from an operation perspective
To be involved in internal requirements and specifications for operation in creating new SOP for new maintenance process, including system resiliency and security into system architecture and design
Knowledge of inter-dependencies of the services (application, system, network and database) to check and raise gaps/inconsistencies in the solution)
Any ad hoc duties as assigned

Requirements

Degree in Information Technology/Information Communication Technology/Electrical Engineering or related discipline
Minimum 3 years of working experience in system integration and automation or related fields will have the advantage
Knowledge of service excellence effectiveness and operations management
Advance ITIL certification is preferred
Preferred work experience as an Operations/ IT Maintenance/Service Manager or similar role
Possess good interpersonal skills, deep analytical skills and excellent communication skills
Possess good planning and organisation skills
Proficient in Microsoft Office

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