Bukit Merah - IT Operations Manager
Evolution Recruitment Solutions Bukit Merah Full-time
We are seeking a dynamic IT Service Operations Manager to oversee and drive the planning, management, and enhancement of corporate IT services for a mission-driven innovation unit operating at a national level. This role supports programme teams and internal stakeholders by delivering essential shared services such as hardware, software, and communications infrastructure.
Key Responsibilities- Oversee the delivery and continuous improvement of corporate IT services, including hardware, software, infrastructure, and user support.
- Manage IT operations such as asset tracking, onboarding/offboarding, service support, and procurement.
- Lead and develop internal and external IT teams, ensuring clear performance expectations and development.
- Establish and enforce IT policies, procedures, and security measures to ensure compliance, integrity, and service continuity.
- Ensure infrastructure stability, performance, and security across systems, networks, and applications.
- Monitor system performance, troubleshoot issues, and implement timely resolutions.
- Manage IT budgets, vendor contracts, and service agreements to support operational efficiency.
- Drive adoption of ITSM processes (e.g., Incident, Problem, Change Management).
- Lead disaster recovery and business continuity planning efforts.
- Support audits and ensure adherence to IT governance and compliance requirements.
- Stay current on emerging technologies and industry best practices to inform strategy and improvements.
- Collaborate with cross-functional teams to define technical requirements and deliver IT projects.
- Bachelor’s Degree in a relevant field
- 4-8 years of experience in IT operations and administration, including at least 2 years in a managerial capacity
- Demonstrated success managing both internal and external IT teams
- Strong understanding of IT service infrastructure and operational best practices
- Excellent interpersonal and stakeholder engagement skills, with a service-oriented mindset
- Strong critical thinking, decision-making, and communication skills
- Adaptable, resourceful, and capable of operating effectively in ambiguous environments
- Effective task and resource management abilities
- Experience in IT service delivery, process management, or service management frameworks
- Proven ability to handle multiple workstreams and meet deadlines reliably
- Organized and flexible, with the capacity to manage shifting priorities
- Proficiency in Microsoft Office and modern collaboration/planning tools
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