Geylang - It service desk engineer (up 3k + bonus), 1 yr, central, entry level

apartmentRecruitFirst placeGeylang descriptionTemporary calendar_month12/6/25

RECRUITFIRST IS HIRING, YOU WILL BE OUTSOURCED/DEPLOYED TO:

Location: Robinson Road (Near Tanjong Pagar MRT)
Duration: 1 yr, extendable
Working hours: Mon - Fri Office Hours

Pay: Up to $3k/mth + 1 mth completion bonus

Responsibilities:

Perform helpdesk support by answering call or replying email providing 1st level resolution to end users.
Perform onsite support to end users by ticket or service request.
Each incident call and email must be properly logged and tracked until issue is resolved and closed by end-users.
Properly escalate unresolved issues to 2nd / 3rd level internal support team
Provide prompt and accurate feedback to customers
Perform Service Request including account setup and network configuration
Perform hardware setup support for end users
Prioritize and manage several open issues / requests at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Document technical knowledge in the form of notes and manuals for future references / analysis
Participate in Projects from customers requirement.
Other ad-hoc tasks assigned to him/her

Requirements:

Entry level with relevant studies in IT/Business IT related courses

INTERESTED APPLICANTS, PLEASE SEND YOUR RESUME TO [email protected]

ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED

Low Ray-Han, Croydon

Outsourcing Team

RecruitFirst Pte Ltd

E.A. 13C6342

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