Duty Manager - Bukit Merah

They have 360 environmental awareness, the ability to plan and execute tasks, excellent communication skills, are proactive and resourceful, and are able to work with minimal supervision.

Key Responsibilities:

• Greet and assist guests with warmth and professionalism.
• Address and resolve guest concerns promptly to ensure a positive experience.
• Oversee daily operations to guarantee seamless and efficient service.
• Coordinate with various departments to maintain high-quality standards.
• Lead and motivate a diverse team to achieve excellence in service delivery.
• Provide guidance and support to staff members for professional development.
• Act as the point of contact for emergencies and ensure appropriate actions are taken.
• Implement and enforce safety and security protocols.
• Supervise and manage shifts, ensuring staffing levels meet operational requirements.
• Monitor and control expenses within budgetary guidelines.

Requirements:

• Proven experience in a managerial role within a 5-star hotel or upscale hospitality setting.
• Strong leadership, communication, and interpersonal skills.
• Knowledge of hotel operations.
• Excellent problem-solving abilities and a customer-centric mindset.