IT Application Support Analyst - Toa Payoh

This is an Application focused role, not Infra - please take note

Key Responsibilities:

• Assist in deploying enterprise-level applications, ensuring smooth implementation and minimal disruption.
• Troubleshoot and resolve application issues using SQL queries and other diagnostic tools.

• Analyze current business processes to identify inefficiencies and recommend improvement solutions.

• Collaborate with stakeholders to gather and analyze requirements, ensuring alignment with organizational goals.
• Document findings and communicate them effectively to relevant teams.

• Conduct UAT to validate applications meet quality and functional specifications.

• Engage with stakeholders to gather critical insights and produce clear, actionable reports.
• Vendor Management - working closely with a Service Delivery Manager counterpart with a team of field engineers)

• Support project management tasks, including developing plans, tracking progress, and ensuring timely delivery.

Qualifications and Skills:

• Proven experience in IT application support or a similar role.
• Proficiency in troubleshooting application issues using SQL.
• Strong analytical and problem-solving skills.
• Excellent documentation and communication abilities.
• Experience in user acceptance testing and application deployment.
• Familiarity with project management practices is an advantage.
• Experience in providing Level 2 incident support for Low Code Platform (OutSystems will be a bonus)

Why Join Us?

Joining our consultancy means being part of a collaborative team that works on impactful projects for leading enterprises. This role offers opportunities to enhance your skills and contribute to delivering high-quality IT solutions.