Bukit Batok - Senior Application Support Analyst (Bank)

1. year renewable contract under GMP, with possibility of conversion to permanent depending on performance)

• Application monitoring responsibilities
• Define and implement in coordination with the build team the needed application monitoring.
• Supervise and monitor daily and monthly chains and handle user request by working closely with project, infrastructure and production teams.
• Support overnight batches which take place during the Singapore Morning and early afternoon time to ensure that problems are swiftly analyzed and resolved to minimize down-time.
• Process and issue daily, weekly and monthly reporting on data quality of risk chain in which the activity is usually more intense on monthly run.

• Provide level 1 and level 2 application support to business users (trader, risk manager, market risk monitoring operator, back-office and middle-office analyst, market data administrator,…)
• Analyze and manage incidents/problems/requests.

• Prepare and maintain knowledge base for each of the application in the scope of the team in coordination with the build team and the ops team.
• Collaborate with build team to assess the priority of the problem and follow-up the resolution, even contributing to the definition of long term solution.
• Provide non-functional requirement to the build team to implement monitoring as code whenever available.

• Minimum 8 years experience in application support activity (in capital markets IT is a plus)
• ITIL certification
• Good understanding of Capital Markets Domain and Exposure to Capital Market FO/BO systems
• Understanding of trade life cycle, financial products (Treasury, FX, Bonds, Credit, IRD…)
• 2+ years experience with IT applications handling valuation, reconciliations, payments and confirmations.
• Proven experience in technical proficiency with strong skills in SQL
• High level of proficiency in unix/linux scripting.
• Should be able to do
• SLA & KPI management, client communication & interaction
• Predictive analysis, consulting, escalation management
• Appetite for continuous improvement and automation.
• Strong knowledge in XML, PL/SQL, MQ, CFT and Control-M
• Knowledge of monitoring solutions (E.g ITRS Geneos, Elastic Search)
• Excellent communication and interpersonal skills
• Strong analytical and troubleshooting skills
• Ability to work well under pressure
• Autonomous, self motivated and excellent team player
• Strong perseverance and diligence towards attaining goals and effective time management
• General banking and finance understanding and knowledge

Work hours : 8:45am – 6:30pm SGP time | Week-end support on demand.

Client industry: Bank | Nearest MRT – Labrador Park

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | VO UYEN AI LINH | Registration No: R22109232

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd’s PDPA and e2i’s PDPA.