Servicenow Business Analyst - Cognizant
Cognizant Singapore
About the Role
We're seeking a dynamic Business Analyst to join our Public Sector project team. In this pivotal role, you'll spearhead ServiceNow implementations across government agencies, working closely with stakeholders to transform public service delivery through innovative digital solutions.You'll be at the forefront of digital transformation, translating complex business requirements into elegant, user-centric solutions.
Key Responsibilities
Strategic Planning & Analysis- Lead requirements gathering through human-centric design methods and visual techniques
- Conduct thorough analysis of current systems and processes to identify improvement opportunities
- Develop strategic roadmaps for digital transformation initiatives
- Apply Design Thinking methodologies to create innovative solutions for complex government challenges
- Guide technology selection and implementation strategies aligned with client's architectural principles
- Evaluate and recommend appropriate development approaches (Outsourced, Co-Sourced, or In-house)
- Ensure solutions comply with cloud-based architecture standards and SG Tech Stack requirements
- Create detailed user stories, functional specifications, and acceptance criteria
- Oversee platform configuration, customisation, and integration
- Manage solution deployment and ensure smooth operational transition
- Lead impact analysis for change requests and continuous improvements
- Facilitate knowledge transfer through workshops and training sessions
- Build strong relationships with agency stakeholders and cross-functional teams
- Lead discovery workshops and requirements gathering sessions
- Drive user adoption through effective communication and training
- Collaborate with technical teams to resolve operational challenges
Required Qualifications & Experience
Education & Professional Experience- Diploma/Degree in Computer Science, Information Technology, or related field
- Minimum 4 years of relevant experience in digital transformation projects
- Proven track record of at least 2 successful ServiceNow implementations
- HR modules implementation experience on other platforms is an added advantage
- Strong background in enterprise SaaS platforms (ServiceNow expertise required)
- Proficiency in ServiceNow platform configuration and customisation
- Experience with Agile methodologies and product-centric delivery
- Understanding of cloud architecture and modern development practices
- Working knowledge of AI tools and emerging technologies
- Experience in process automation and system integration
- Advanced analytical and problem-solving capabilities
- Strong facilitation and workshop leadership abilities
- Excellent stakeholder management and communication skills
- Proven ability to influence and drive change
- Experience in government or large enterprise digital transformation
- Self-motivated with a strong drive for results
- Analytical mindset with attention to detail
- Adaptable and quick to learn new technologies
- Strong team player with excellent collaboration skills
- Innovative thinking and creative problem-solving approach
Maybank SingaporeSingapore
JOB DESCRIPTION
We are seeking an experienced Business Analyst/Senior Business Analyst to drive enterprise efficiency through the design and implementation of data solutions that enable trusted, well-governed, and analytics-ready information across...
Tech Grid AsiaSingapore
As a Senior Analyst, you’ll play a pivotal role in bridging business needs with system capabilities—driving requirement gathering, designing technical solutions, and ensuring alignment between cross-functional teams. Collaboration will span across...
TEKsystems (Allegis Group Singapore Pte Ltd)Singapore
with other analysts to validate needs and feasibility
Job Description & Requirements The local ServiceNow Business Analyst is the primary contact for all requests and issues related to the ServiceNow platform for the Singapore region. He/she acts...