Frontline Customer Service Officer
Software & Tech Services Industry
- Excellent Perks and Supportive Work Environment
- 1 Years Contract ( Renewable)
- Well-Established Company
- Immediate Vacancy
The company builds and operates a ride-hailing platform that uniquely supports its driver-partners with zero commission on rides. Underpinned by a blockchain-based mobility ecosystem, it aims to provide a fairer, more sustainable model for drivers while delivering affordable and transparent rides for users.
Job Summary:
The role of Frontline Customer Service Officer (CSO) is to provide high-quality, professional, and responsive support to both customers and service partners in a fast-paced mobility environment. This role involves handling enquiries across multiple channels, resolving issues efficiently, and working closely with internal teams to improve service delivery and operational processes.
The ideal candidate is proactive, calm under pressure, and passionate about delivering excellent customer experiences while continuously improving service quality.
Job Descriptions :
- Provide professional and personalized support via hotline, email, and in-person interactions with customers and service partners
- Represent the organization with strong product and service knowledge in all customer engagements
- Diagnose issues beyond surface-level problems and work with internal teams to identify root causes
- Contribute to continuous improvement initiatives to enhance customer experience and operational efficiency
- Ensure customer care standards are consistently met and exceeded
- Collaborate with internal stakeholders to share feedback and updates for service improvements
- Maintain accurate documentation of customer interactions and case resolutions
Job Requirements :
- Ability to thrive in a fast-paced, high-intensity start-up or operational environment
- Excellent communication and interpersonal skills, with the ability to engage individuals from diverse backgrounds
- Strong initiative and willingness to go the extra mile for customers and internal teams
- Calm temperament with strong conflict resolution and negotiation skills
- Able to work independently while also being a strong and reliable team player
- Passionate about customer service and improving user experience
- Proficient in Microsoft Office applications (Word, Excel, PowerPoint)
HOW TO APPLY: Interested applicants, please send in your resume by clicking "Apply Now".
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Chan Ngai Kuan, EliseDynamic Human Capital Pte Ltd
Registration number: R1548771
EA Licence No: 12C6253