Contract Supply Chain Specialist

Key responsibilities:

• Project & Process Improvement
• Review end‑to‑end supply chain and customer service workflows to identify gaps, bottlenecks, and improvement opportunities
• Support supply chain improvement projects aimed at improving order fulfilment accuracy, lead times, service levels, and operational efficiency
• Support digitalisation and system enhancements, including data accuracy, reporting improvements, and workflow optimisation
• Partner cross‑functionally with internal and external stakeholders to successfully deliver results - includes Customer Service and Production, and external vendors as applicable
• Supply Chain & Operations Support
• Assist in planning and managing supply chain activities during peak ordering seasons
• Analyse stock and delivery reports to identify trends, assess service performance, and recommend improvement actions
• Support inventory planning and estimation of print quantities to ensure service continuity
• Provide operational coverage for order processing, fulfilment coordination, and issue resolution when required
• Support the Production Manager in production coordination and operational planning
• Customer & Stakeholder Management
• Manage key customer accounts to establish strong relationships and uphold customer care
• Plan communication with assigned customers for stock planning and supply of print and digital products
• Process orders for print, digital and service offerings accurately and quickly
• Work with customers and internal stakeholders to fulfil orders efficiently
• Proactively communicate order status, delays, and resolutions to internal and external stakeholders
• Recommend service recovery solutions in the event of shortage and supply disruptions

Key Requirements:

• Degree in Supply Chain, Logistics, Business, or related field
• 3–4 years of experience in supply chain, logistics, or order management
• Proven experience in a customer-facing or service-oriented role
• Strong understanding of supply chain processes and customer service principles
• Excellent communication and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Commit to a 2-year contract period

Key Competencies (to succeed in this role):

• Go-getter with innovative mindset to seek continuous improvement
• Customer-centric
• Accountable and has a strong sense of ownership
• Collaborative and good communicator
• Resilient