Retail Operations Manager

The Retail Manager will be responsible for leading and driving end-to-end retail operations, sales performance, and team capability across all stores. The incumbent will play a critical role in delivering strong commercial results, ensuring operational excellence, and building a high-performing retail organization.

1. Retail Store Operations

• Lead and oversee daily retail operations to ensure consistent execution of operational and brand standards.
• Monitor inventory levels, stock movement, and replenishment to prevent stock loss, shortages, or overstocking.
• Ensure full compliance with company policies, SOPs, and visual merchandising guidelines.
• Implement and monitor loss prevention measures, including regular stock and operational audits.

1. Sales Strategy and Target Achievement

• Set, track, and drive store-level sales targets to consistently meet or exceed business goals.
• Conduct monthly sales performance reviews to identify trends, risks, and growth opportunities.
• Develop and execute strategic initiatives to improve sales productivity and profitability.
• Partner with District Managers to create and follow through on turnaround plans for underperforming stores.

1. New Store Openings

• Lead the planning and execution of new store openings to ensure timely and successful launches.
• Coordinate manpower deployment, store setup, merchandising, and operational readiness.
• Work closely with cross-functional teams to deliver smooth store openings aligned with brand standards.

1. Leadership and Team Development

• Lead, coach, and inspire District Managers and Store Managers to build a strong, results-driven retail team.
• Oversee manpower planning, recruitment, scheduling, and performance management.
• Identify capability gaps and drive structured training programs to strengthen product knowledge, service standards, and selling skills.
• Develop succession plans to ensure leadership continuity and long-term talent sustainability.
• Partner closely with the HR Department to drive talent development initiatives, workforce planning, and leadership pipeline growth.

1. Operational Efficiency and Cost Management

• Manage store budgets, sales targets, expenses, and overall store profitability.
• Monitor operational costs and implement initiatives to improve cost efficiency.
• Address operational and people-related issues promptly to maintain business continuity.

1. Cross Department Collaboration and Communication

• Partner closely with Marketing, Merchandising, Finance, and HR to support seamless retail execution.
• Act as a key communication bridge between Head Office and the retail network.

• Highly driven, results-oriented, and passionate about delivering strong sales and operational performance.
• Proven experience in retail operations management, preferably within fashion, sportswear, or lifestyle retail.
• Strong leadership capability with experience managing multi-store teams and senior retail leaders.
• Solid analytical skills with the ability to translate data into actionable strategies.
• Hands-on problem solver with a proactive and pragmatic mindset.
• Excellent communication and stakeholder management skills.
• Proficient in retail systems, sales reporting, and data analytics tools.
• Willingness to travel extensively across store locations.
• Bachelor’s degree in Business Administration, Retail Management, or a related discipline is preferred.