Customer Service Executive - Toa Payoh

The job scope for a Customer Service Executive at a Primary Math Education Centre includes a variety of administrative and customer-oriented responsibilities. Here's a breakdown of the key duties:

Primary Responsibilities:

1. Customer Service & Relationship Management:

• Handle enquiries from parents and students about the Concept Math programme and lessons.
• Build and maintain strong relationships with students, parents, and other stakeholders.

1. Administrative & Operational Support:

• Perform basic bookkeeping/accounting tasks, including fee collection and ensuring accurate records.
• Enrol new students and maintain an up-to-date student database.
• Schedule classes and maintain the orderliness of the centre to ensure a safe and conducive learning environment.

1. Student Management:

• Address and manage requests related to class replacements or transfers.
• Ensure accurate tracking and updating of student records and preferences.

1. Resource Management:

• Manage the inventory of teaching resources and office supplies.
• Liaise with vendors to order supplies and coordinate necessary services.

1. Administrative Tasks:

• Prepare and print worksheets and other teaching materials.
• Create and manage presentations, signage, and promotional materials such as slides, banners, TV content, and notices for bulletin boards and social media (Facebook).

1. Support for Centre Head:

• Manage appointments and schedules for the Centre Head.

1. Other Ad-Hoc Duties:

• Perform any other reasonable tasks or duties to support the smooth operation of the Centre.