Pasir Ris - Customer Service Executive
Kickstart or accelerate your career in the dynamic world of security technology! ASIS Technologies is a Singapore-based manufacturer with over 25 years of global success in designing cutting-edge security systems. We offer a unique opportunity to grow from the ground up, working directly with the technology we create.
Why Join ASIS Technologies?- Be More Than a Number: As a direct manufacturer, you'll have a real impact, working closely with our R&D team – a rare chance to deepen your technical knowledge and influence product innovation.
- Hands-On with Leading Technology: Gain expertise in Access Control, CCTV, Integrated IP Solutions, and more.
- Grow With Us: We offer clear career progression, mentorship for junior team members, and potential international exposure.
- Rewarding Environment: Competitive salary, performance bonuses, and a supportive, tight-knit team that values your contributions.
- Convenient & Balanced: Enjoy a 5-day work week, located conveniently near Ubi MRT.
What You'll Be Doing:
As a Service Coordinator, you will be the central point of contact for our valued customers, ensuring their needs are met promptly and efficiently. You will be responsible for coordinating our field service engineers, managing service schedules, and supporting our sales and project delivery processes.
Key Responsibilities:
- Service Coordination: Respond to all customer service requests in a timely and professional manner, troubleshooting issues where possible and assigning field service visits to our service engineers.
- Service Level Agreement (SLA) Management: Proactively plan and schedule preventive maintenance for our customers to ensure full compliance with their SLAs.
- Sales & Project Support: Process sales orders for equipment and projects, coordinating with internal teams to ensure timely and accurate delivery.
- Monthly Budget Achievement: Manage monthly budget billing and ensure timely fulfillment.
- Customer Engagement: Collaborate with the sales team to prepare and set up product demonstrations for customers.
- Operations: Continuously seek opportunities to improve our operational processes, from service dispatch to project delivery.
Who We're Seeking:
- Qualifications: Diploma or Degree in Business Administration, Engineering (Electrical/Electronic/Telecommunication), Computer Science, IT, or related field.
- Experienced Professionals: Minimum of 2 years experience in a similar role preferaby within the security or ELV industry.
- Aspiring Fresh Graduates: A strong passion for technology and an eagerness to learn about the electronic security industry are key. We provide comprehensive training and mentorship!
- Essential Skills: Excellent communication, interpersonal, and negotiation abilities with a strong customer service orientation.
- Preferably a proactive and meticulous individual with strong organizational and problem-solving skills.
How to Apply:
Ready to shape the future of security technology with a leading manufacturer? Apply here.
We thank all applicants for their interest; however, only shortlisted candidates will be contacted. All applications are treated with the strictest confidence.