Customer Service Officer (Call Centre)

Benefits and basic information:

• Basic Salary up to $3800 (Based on experience)
• AWS + VB + Other Good Benefits
• 5 days 8.30am - 5.30pm
• Central Area

Responsibilities:

• Provide quality customer support via calls, email, live chat, and occasional walk-ins
• Handle inbound calls as the primary point of contact for customer enquiries
• Assist customers across multiple channels, including in-person, email, and live chat
• Manage escalations, complaints, and customer feedback professionally
• Perform night desk duties on a rotational basis
• Support Hong Kong desk operations during selected public holidays on a rotational basis
• Take full ownership of customer issues and ensure timely resolution
• Contribute to process improvement initiatives to enhance customer experience
• Identify and recommend ways to improve operational efficiency and team productivity
• Carry out ad hoc and general duties as assigned

Requirements:

• Applicant with call center experience will have an added advantage.

Next Step:

Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy.

EA Licence No: 24C2293