Customer Service Officer

ABOUT GAIN CITY

With a dynamic workforce and a network of stores and service centres islandwide, we offer a vibrant and growth-oriented environment where employees are empowered to thrive, take ownership, and make a real impact.

ABOUT THE ROLE

The Customer Service Officer will mainly support all campaigns focusing on the new audience segment of group buy projects and to build a community within the audience segment. The project aims to provide necessary appliances for a house based on the house type, owners' needs and product price range.

• Identify target audiences, objectives and desired outcomes of marketing campaign
• Development of key marketing messages and integrated plans, content and creative works for B2C lead generation campaigns
• Support the development of collaterals to promote and sell our products, handle requests and enquiries on promos, assist in creating a special bundle package for different segment of customers
• Set up and manage the telegram community for Group Buy and ID Projects
• Planning of community engagement events
• Conduct canvassing call to generate leads
• Research and develop competitor analysis
• Generate report and evaluate campaign performance
• Develop and sustain strong working relationship with all stakeholders, both internal business units and external vendor & agencies
• Monitoring and reply to enquiries and feedback on social and communication platforms (ie, FB, IG, Whatsapp, Telegram, Email, Google Review)

• Diploma in Marketing, Business or equivalent
• Minimum 2 years of experience in digital marketing activities
• Good working knowledge of social media platforms
• Experience in planning and organizing physical events
• Highly organized and able to perform under pressure
• Able to effectively implement creative ideas and solutions, multi-task and meet deadlines
• Strong interpersonal and good verbal and written communication skills
• Confident, driven and dynamic, the candidate needs to work well as a team player, and to work independently when required

Note:

Working hours:

• Mon, Thurs, Fri, (full day in AMK office)
• Sat & Sun (full day in Sunge)i Kaduk Megastore Gain City)
• Off day on Tues & Wed
• then PH sometimes also need to work (off in lieu will be given if required to work)