Customer Support Officer @AMK

• Up to $4000 basic + Variable Bonus
• Ang Mo Kio
• Monday to Friday, 8.30am to 5.30pm
• Candidates must have relevant work experience from Manufacturing or Semiconductor Industries.

Responsibilities:

• Provide good customer support to our corporate customers, including end-to-end management of customers’ orders and requests
• Respond promptly to customers’ inquiries, including requests for quotations, service support and documentation
• Prepare and submit quotations to customers promptly
• Prepare and submit documents required by customers in their respective management systems
• Proactively update customers on their order status and shipment schedules
• Maintain accurate and updated records of spare parts price lists for customers
• Coordinate and liaise with customers, forwarders and internal departments to fulfil customers’ orders and ensure timely execution of shipments
• Prepare and submit documentation to assist customers with custom queries
• Work closely with internal teams to manage customers’ issues & solution implementation

Requirements:

• Degree or Diploma holder with at least 3 years of relevant working experience
• Possess a customer-centric mindset
• Good self-drive and self-discipline with minimal supervision required and possess a 'Can Do' attitude
• High level of integrity and can be trusted in handling confidential information
• Able to work under tight schedules and handle high volume of requests, yet remain composed and positive under difficult situations
• Able to work after office hours when required
• Experience in managing multiple projects/engagements with short deadlines is an advantage