Desktop Support Engineer - Toa Payoh

apartmentITCAN PTE. LIMITED placeToa Payoh scheduleFull-time calendar_month2/8/25

Provide first-level technical support for desktop, laptop, printer, and peripheral issues.

Install, configure, and maintain operating systems (Windows/macOS) and standard business applications.
Respond to user-reported issues via phone, email, or in-person and log them in the ticketing system.
Perform basic network troubleshooting (e.g., LAN/Wi-Fi issues, IP conflicts).
Setup and deploy new equipment for end-users including imaging and user configuration.
Assist with onboarding and offboarding of employees (account setup, access permissions, device provisioning).
Escalate unresolved issues to Level 2 or relevant teams as needed.
Maintain documentation for systems and support procedures.
Ensure compliance with IT policies and security standards.

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