[ref. d3855502] Compliance Officer [Retail | Central | Up to $7,000 + Bonus] - Geylang

Job ID: 1100731]

Responsibilities:

• Define and maintain the company’s code of conduct, policies, procedures, SOPs, and compliance guidelines.
• Develop, implement, and monitor compliance programs and contracts to align with legal and ethical standards.
• Ensure consistent adherence to all compliance-related policies and procedures.
• Review and monitor customer refund, exchange, and order processes for compliance.
• Track service requests and ensure timely and compliant resolution.
• Oversee compliance of customer documentation, pricing escalation, payment terms, and sales invoicing.
• Ensure staff provide accurate and compliant information regarding products, services, and pricing.
• Monitor handling of customer inquiries, complaints, and requests to ensure compliance.
• Escalate complex or non-compliant issues to the CEO and relevant department heads.
• Collect and analyze customer feedback to identify compliance trends and issues.
• Recommend process improvements to enhance compliance effectiveness.
• Maintain accurate records of customer interactions and compliance-related transactions.
• Prepare and present compliance performance reports to the CEO, including recommended actions.
• Conduct regular training sessions to improve staff compliance awareness and adherence.
• Ensure ongoing compliance training is provided, focusing on areas needing improvement.
• Conduct risk assessments and provide monthly risk management reports to the CEO and leadership team.
• Perform audits across store operations, warehouse, SPA, and office premises to ensure full compliance.
• Investigate compliance violations and employee grievances confidentially and take appropriate action.
• Serve as liaison for regulatory audits and manage information flow to regulators.
• Collaborate with legal, HR, and finance departments to ensure cohesive compliance efforts.
• Perform other duties as assigned by the CEO and shareholders.

Requirements:

• Minimum 3 years of experience in a similar compliance role.
• Strong ability to handle challenging situations and speak up when necessary.
• Self-motivated and able to work independently with minimal supervision.
• Comfortable working in a fast-paced retail environment.
• Experience in conducting audits and risk assessments is an added advantage.
• Ability to lead training sessions and drive compliance initiatives.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Licence No.: 07C5771

#SCR-felicia-chiam