Operations Manager (F&B)

POSITION OVERVIEW

This role requires strong leadership, a strategic mindset, and a passion for delivering exceptional guest experiences.

KEY RESPONSIBILITIES

• Oversee daily F&B operations across multiple outlets, ensuring adherence to brand standards and SOPs.
• Drive operational efficiency and consistency across all locations.
• Ensure compliance with health, safety, hygiene, and regulatory requirements.
• Lead and support outlet managers in all aspects of outlet performance.
• Monitor service quality and take action on customer feedback.
• Implement and monitor cost-control measures (labour, inventory, wastage).

• Lead, mentor, and motivate outlet managers and service teams to ensure high morale and performance.
• Drive recruitment, onboarding, and training efforts in coordination with HR.
• Conduct regular performance reviews and identify development opportunities.
• Promote a collaborative and results-driven culture aligned with company values.

• Maintain a strong presence on the ground to observe operations and support teams.
• Ensure consistent, high-level customer satisfaction across all locations.
• Work closely with culinary and service teams to innovate and refine offerings.
• Plan and execute initiatives to improve efficiency and guest experience.

• Support management in developing and executing growth plans.
• Propose and implement improvements in systems, processes, and technology.
• Evaluate competitors and industry trends to keep operations competitive and relevant.

• Minimum 5–8 years of F&B experience, with at least 3 years in a multi-outlet managerial role.
• Strong leadership, organizational, and analytical skills.
• Proven ability to lead diverse teams and manage performance across multiple outlets.
• Solid understanding of F&B operations, P&L management, inventory control, and customer service.
• Experience in premium or upscale dining environments preferred.
• Excellent interpersonal and communication skills.
• Able to work a flexible schedule, including weekends and public holidays.
• Passion for hospitality and commitment to continuous improvement.