Assistant Manager / Manager Product Operations, Digital Systems

The successful candidate will also play a key role in the transition to our new consolidated analytics system and the decommissioning of existing legacy systems.

Key Responsibilities

• Maintain 100% system uptime by ensuring analytics systems remain operational and accessible to all users with zero unplanned downtime
• Monitor existing alerting mechanisms and coordinate with vendors to address system issues promptly
• Manage all system changes through proper approval processes, ensuring comprehensive documentation and stakeholder sign-off
• Coordinate planned maintenance windows and communicate effectively with all affected users

• Conduct thorough requirements gathering sessions with diverse stakeholders across the organisation
• Identify and document use cases, creating detailed user journey maps to understand end-to-end user experiences
• Translate complex stakeholder needs into clear, actionable product requirements that can be implemented by technical teams
• Facilitate workshops and stakeholder meetings to ensure alignment on system enhancements and new features

• Oversee dashboard refresh cycles in accordance with stakeholders’ directions and instructions
• Ensure all dashboard updates receive necessary approvals before implementation
• Maintain comprehensive documentation for all dashboard changes, including rationale, approval trails, and implementation details
• Coordinate with various departments to ensure dashboard content meets evolving business needs

• Develop comprehensive archival plans for existing analytics systems scheduled for decommissioning by end of year
• Execute data migration and archival strategies to ensure critical historical data and reports are preserved and accessible
• Coordinate with stakeholders to identify essential data retention requirements and compliance obligations
• Manage the orderly shutdown of legacy systems whilst ensuring business continuity throughout the transition period
• Document decommissioning processes and create knowledge transfer materials for future reference

• Liaise with vendors to ensure service level agreements are met and system performance standards are maintained
• Review and analyse monthly vendor reports on system changes, utilisation, and performance metrics to identify trends and improvement opportunities
• Escalate vendor-related issues and coordinate resolution efforts
• Provide oversight of vendor activities to ensure alignment with organisational requirements

• Provide timely weekly updates to the team on analytics systems operations, including performance metrics, issues resolved, and upcoming changes
• Synthesise insights from system performance data and vendor reports for management and stakeholders
• Communicate transition timelines and decommissioning plans to all affected stakeholders
• Serve as the primary point of contact for system-related queries and escalations

• Bachelor’s degree in Information Technology, Computer Science, Business Analytics, or related field
• Minimum 3-5 years of experience in systems operations, preferably in analytics or business intelligence environments
• Strong experience in requirements gathering and business analysis
• Ability to quickly acquire comprehensive domain knowledge of tourism and hospitality datasets across existing and new systems
• Proven track record in maintaining high-availability systems with minimal downtime
• Experience with dashboard platforms and data visualisation tools
• Experience in system migrations, data archival, and decommissioning processes
• Strong vendor management and relationship management skills
• Excellent communication skills with ability to translate technical concepts for non-technical stakeholders
• Demonstrated leadership capabilities appropriate for Assistant Manager / Manager level responsibilities

• Familiarity with visualisation (e.g. Qlik) and data processing (e.g. Talend, SAP) tools will be considered favourable.
• Experience with change management processes and ITIL frameworks
• Knowledge of data governance and compliance requirements
• Familiarity with agile project management methodologies
• Experience in user experience design and journey mapping
• Experience managing system consolidation projects
• Relevant certifications in systems administration or business analysis
• Previous experience in a managerial or team leadership role

Interested candidates, please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile.

We regret to inform you that only shortlisted candidates will be notified.

PERSOL SINGAPORE PTE LTD | EA License No : 01C4394

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