Business Operations Specialist (Sales Operations) - up $7,500 (Tech)

Up $7,500 basic

• Support sales teams via the Global Help Desk, handling queries on accounts, performance tracking, knowledge, and internal tools
• Create, maintain, and improve sales enablement materials such as playbooks, guides, and resource hubs
• Design and conduct training on sales processes, systems, and key initiatives
• Communicate updates on processes, tools, and systems clearly and timely
• Work with cross-functional teams (Global Ops, SSO, TPS, Finance, Legal, etc.) to ensure consistency of sales resources

• Maintain account data accuracy, including tagging, updates, and hierarchy in CRM systems
• Support account mapping, including ownership assignment and team structures
• Manage Sales Unit (SU) setup and maintenance for accurate reporting
• Monitor book of business health and identify gaps or inconsistencies
• Work with sales leadership on account coverage and alignment

• Review end-to-end sales and internal processes to identify inefficiencies and improvement areas
• Develop and implement scalable solutions to improve productivity and workflows
• Analyze operational data and performance metrics
• Create case studies and insights to support decision-making and improvements
• Define and track KPIs for operational health and efficiency
• Support automation and system improvements to reduce manual work and improve accuracy

Qualifications

• Bachelor’s degree in Accounting, Business Administration, Analytics, or related fields
• 3+ years of experience in a fast-paced environment, ideally in Media, Digital Advertising, Business Intelligence, Revenue Strategy/Operations, Audit, or related fields
• Strong analytical skills and comfortable working with business operations and people

• Strong attention to detail and organizational skills
• Proficiency in MS Office, especially Excel and PowerPoint (BI tools are a plus)
• Self-motivated, proactive, independent, and driven to achieve targets and deliver projects

We regret that only shortlisted applicants will be notified.

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