IT Service Desk Engineer - Min 1 year Experience (Shift) - Bedok
Alphaeus Pte. Ltd. Bedok Full-time
Responsibilities:
- Provide First Call Resolution (FCR) technical support via phone and email.
- Ensure calls are answered and emails are responded in a timely manner.
- Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
- Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
- Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
- Handle initial classification/ prioritization of the incidents.
- Track the progress of resolution and provide regular updates for follow-up actions and incident status.
Requirements:
- Min 1 year End user support experience, Desktop or Technical Service Desk.
- Willing to work 12 hrs Shift
Alphaeus Pte. Ltd.Tampines, 4 km from Bedok
Track the progress of resolution and provide regular updates for follow-up actions and incident status.
Requirements:
• Min 1 year End user support experience, Desktop or Technical Service Desk.
• Willing to work 12 hrs Shift...
TEMPSERV PTE. LTD.Geylang, 4 km from Bedok
Responsibilities:
• Monitor enterprise IT networks, server systems and commercial clouds.
• Single point of contact with customers/users, resolver groups, third party service providers and other departments
• Answer hotline calls and respond to e...
Alphaeus Pte. Ltd.Bedok
related fields
• Min 1 year End user support experience, Desktop or Technical Service Desk. Customer Service
• Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.
• SINGAPOREAN ONLY...