Customer Quality Engineer

Key Responsibilities

• Act as the main point of contact for all quality-related concerns from customers.
• Communicate clearly and effectively with customers regarding product quality, complaints, or issues.

• Investigate customer complaints and identify root causes using tools like 5 Whys, Fishbone diagrams, or 8D reports.
• Lead and coordinate problem-solving teams to resolve issues.
• Ensure timely and effective implementation of corrective and preventive actions (CAPA).

• Prepare and submit quality documentation (e.g., control plans, FMEAs) as required by the customer.
• Maintain and report on key performance indicators (KPIs) like customer returns (RMA), PPM (parts per million), and delivery quality.

• Support or lead customer audits (onsite or remote).
• Ensure compliance with customer-specific requirements (e.g., customer procedure, drawings, specification) industry standards (e.g., ISO 9001) and regulatory guidelines.

• Participate in product launches, process validations, and initial sample inspections.
• Ensure products meet quality standards before delivery to the customer.

• Work with internal teams such as design, production, supply chain, and quality assurance to resolve issues and improve product quality.
• Drive continuous improvement projects based on customer feedback.

• Monitor and analyze customer satisfaction metrics and scorecards.
• Take proactive actions to improve ratings (e.g., delivery performance, defect rates).

• Strong customer-facing and stakeholder management skills.
• Strong problem-solving, analytical, and risk-based thinking capability.
• Strong written and verbal communication skills.
• Strong report writing and presentation skills.
• Ability to lead cross-functional teams and influence without direct authority.
• Good decision-making ability with a high sense of urgency, ownership, and accountability.
• Ability to manage multiple priorities in a fast-paced manufacturing environment.

• Knowledge of ISO 9001. ISO 13485, and ISO 14971 will be an advantage.
• Familiar with quality problem-solving methodologies such as CAPA, 8D, FMEA, 5 Why, and Fishbone Analysis.
• Knowledge of customer complaint handling, nonconformance control, and corrective action processes.
• Familiar with FAI, SPC, MSA, Control Plan, PFMEA, and other core quality engineering tools.
• Able to interpret drawings, specifications, critical requirements, and acceptance criteria.
• Knowledge of audit handling, risk assessment, change management, and continuous improvement practices

• Working Hours : 8.15am to 5.30pm (Mon-Fri)
• Location : Changi North
• Company Bus : Pick up at Ang Mo Kio, Yishun, Hougang, Punggol, Pasir Ris, Bedok, Tampines MRT/Interchanges

Interested candidates are invited to apply online with an updated resume. Please indicate the below information in your resume:

• Education Background
• Work experience
• Current & Expected salary
• Reason(s) for leaving current/previous job
• Availability / Notice Period

We regret that only shortlisted candidates will be notified.

Thank you for applying!