Assistant Customer Relations Supervisor
Singapore Land Geylang Full-time
Responsibilities
- Responsible for daily operations of the information counter, attend to customers enquires and assist with shopping mall’s promotions and redemptions
- Handle face to face and phone calls feedbacks.
- Assist in planning the duty roster and supervising the customer service officers.
- Trains new staff with customer service policies, procedures, and best practices.
- Manages accurate inventory of promotion merchandise.
- Coordinate tenant's request for technical assistance with Security
- Handle daily redemption and settlement of Marina Square Gift Voucher (MSGV) for credit cards reward program.
- Perform mall gift vouchers sales transaction and responsible for reconciliation of daily sales takings.
- Minimum ‘N’ / ‘O’ / ‘A’ / Diploma level holder.
- Minimum 2 years supervisory experience in frontline customer service or hospitality industry preferred.
- Good oral and written communication skills.
- Passion for customer service and possess good customer handling skills.
- Pleasant and friendly personality.
- Able to work shifts, weekends, and Public Holidays.
Geylang
for customers.
2. Customer Relations
Develop and maintain strong relationships with customers, addressing queries, concerns, and feedback in a timely and professional manner.
3. Scheduling and Administration
Manage lesson schedules, bookings...
UE PARK AVENUE INTERNATIONAL PTE. LTD.Geylang
Being at the frontline, the Guest Relations Officer is the first contact point when a guest check-in at a hotel. He/She will deliver exceptional guests' experience and manage guests professionally to promote positive impression.
Responsibilities...
SMRT TrainsHougang, 6 km from Geylang
and Excellence. SMRT is committed to provide safe, reliable and comfortable service for our commuters.
Job description:
Job Purpose
1. This position is part of the Customer Relations team supporting feedback for Bus, Trains and Taxis.
2. Manage and handle...