Guest Relations Officer / Executive (Front Office)

apartmentUE PARK AVENUE INTERNATIONAL PTE. LTD. placeGeylang scheduleFull-time calendar_month14/11/25

Being at the frontline, the Guest Relations Officer is the first contact point when a guest check-in at a hotel. He/She will deliver exceptional guests' experience and manage guests professionally to promote positive impression.

Responsibilities

Ensure checking-in and out is done promptly and efficiently in accordance to the procedure of the Hotel
Give a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards
Interact and attend to guest’s enquires
Handle cashiering duties
Maintain the filing system and required reports
Handle guest reservation using Opera system
Provide information about amenities, major attractions and hotel services.
Anticipate guest needs and build rapport with customers.
Ensure the safety, security and loss control policies and procedures are compiled with at the front counter and back office area.

Requirements

People orientated with excellent customer service skill
Communication skills (written/verbal)
Proficient in OPERA will be added advantage
Able to perform rotating shift, PH and weekends

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