Business Operations Lead - Bedok

Responsibilities:

Global Invoicing & Receipting System (GIRS)

The successful candidate with be responsible for ensuring that invoicing processes are efficient, accurate, and compliant, driving operational excellence across all global agencies. He/she will be responsible for ensuring a seamless and successful transition while maintaining operational excellence.

• Develop and execute a roadmap for transforming the invoicing system into a scalable, intelligent, and customer-friendly platform.
• Champion a future-state design and functionalities to improve speed, accuracy, and control.
• Align system capabilities with evolving customer expectations and business growth strategies.

• Identify and eliminate process bottlenecks through automation and lean practices.
• Continuously monitor performance metrics such as invoice cycle time, error rates, and customer feedback.
• Implement enhancements that reduce manual effort and improve turnaround time.
• Design invoicing processes that are intuitive, transparent, and responsive to customer needs.

• Collaborate with IT, business stakeholders from the RO and agencies to design seamless workflows and user interfaces.
• Ensure integration with ERP systems and digital payment platforms to support real-time invoicing and self-service capabilities.
• Oversee testing, data migration, and go-live activities with minimal disruption.
• Address and resolve technical issues that arises during the implementation and post-implementation stages

• Ensuring timely delivery of GIRS and alignment with project goals
• Develop and manage detailed project plan, timeline and budget for system implementation projects
• Prepare and deliver project reports to senior management, including project status, risks, issues and budget performance. Ensure transparency in project progress through regular updates and detailed reports
• Identify and mitigate project risks and issues
• Develop and maintain detailed project documentation
• Provide training and ongoing support to end-users during and after the implementation

• Collaborate with cross-functional teams to integrate finance systems and tools effectively, including existing and new Global system tools to be implemented
• Foster a culture of continuous improvement within stakeholders
• Work closely with ISD and business teams to ensure successful deployment of process enhancements

• Develop training programs and communication strategies to facilitate smooth transitions
• Act as a strategic partner to regional/agency representatives, understanding business needs and recommending solutions
• Engage with stakeholders to ensure buy-in and successful implementation of changes
• Manage stakeholder expectations and ensure alignment with business goals

Requirements:

• A recognized degree or equivalent in Business, Accountancy, Economics, Finance, Data analytics or a related field
• A minimum of 10 years of experience in finance, business process or related role
• Proven experience in project management, with a focus on executing complex projects within specified timelines.
• Proven experience in a leadership role in a large organization
• Experience with change management and leading organizational transformations
• Familiarity with the container shipping industry is a plus.
• Professional certification such as Lean Management or PMP (Project Management Professional) would be advantageous