After Sales Technical Support Engineer (Kubernetes)

Language Requirement: Mandarin proficiency is required to support client communication.

• Provide customers with on-site guidance and product trial training, assist in resolving technical issues, and serve as the key technical liaison between customers and the company while maintaining positive customer relationships.
• Work closely with the sales team to identify business opportunities, propose suitable solutions, and deliver after-sales technical support.
• Prepare technical documentation including project proposals, tender submissions, testing reports, implementation plans, and other project-related materials.
• Gather and analyze customer requirements and market feedback, providing timely and accurate information to product and R&D teams.
• Participate in marketing activities, technical presentations, and keynote speaking engagements.
• Conduct technical discussions and collaborative initiatives with business partners.
• Manage and resolve customer support tickets in a timely and professional manner.

• Bachelor's Degree in Computer Science, Computer Engineering, or a related discipline.
• Minimum 1 year of experience in IT or internet-related industries.
• Familiarity with mainstream cloud computing technologies and products within the cloud industry.
• Experience in after-sales support, research and development, system operations, or maintenance of medium to large-scale projects is preferred.
• Strong communication skills with the ability to explain technical concepts effectively to both technical and non-technical audiences.
• Ability to work independently as well as collaboratively within a team environment.
• Strong analytical thinking and problem-solving abilities.

Candidates with a strong experience in the following areas are encouraged to apply:

• Cloud Native Technologies
• DevOps Practices
• Kubernetes
• Container Platforms