Toa Payoh - Operations Executive

We are looking for exceptional individuals to join our Future Leaders Programme—a 2-year, career-defining journey.

Designed for individuals with a passion for hospitality and service, this position offers a strong foundation in hotel operations and is ideal for those aspiring to become future hospitality leaders

During 1st year, you will gain exposure to:

• Manage day-to-day operations of Food & Beverage (F&B), Front Office, and Security to ensure top-tier service.
• Manage check-in/check-out procedures, Service Centre operation, VIP arrivals, lobby upkeep, and guest requests for a seamless experience.
• Coordinate closely with Culinary and F&B teams to maintain timely communication, outlet readiness, inventory control, and presentation standards.
• Plan and execute events and group functions with flawless service.
• Lead service teams and promptly address guest needs or complaints.
• Supervise security teams to ensure adherence to emergency protocols, patrol duties, and safety measures.
• Ensure security teams are briefed on VIPs, special events, and high-risk zones; participate in drills and support incident response.
• Review and act on incident reports, collaborate with relevant teams during emergencies, and assist with enforcing safety and evacuation procedures.
• Support on-the-job training (OJT) for new hires, ensuring they’re set up for success and prepared to deliver exceptional service.
• Ensure full compliance with Standard Operating Procedures (SOPs), brand guidelines, and health & safety regulations.
• Identify service gaps and recommend workflow improvements that will elevate guest satisfaction and streamline operations.
• Prepare reports with recommendations for operational improvements.

During 2nd year, you will gain exposure to:

• Manage day-to-day operations of Engineering & Sustainability, Housekeeping and Stewarding to guarantee the highest standards of service delivery.
• Oversee the cleanliness, presentation, and service quality in guest rooms, public areas, and back-of-house, making sure everything meets the highest standards
• Assist with deep cleaning schedules and special housekeeping project
• Perform inspections to ensure rooms, public areas, and back-of-house spaces are clean, safe, and operational at all times.
• Coordinate preventive maintenance schedules and handle key areas like silicone work, grouting, and room releases during high-demand periods.
• Monitor energy-saving efforts and monitor utility system efficiency, supporting sustainability initiatives to reduce environmental impact.
• Manage the Fire Command Centre (FCC) and ensure full regulatory compliance and emergency preparedness across the property.
• Conduct regular audits and spot checks to guarantee safety and operational standards are consistently met.
• Mentor, and train staff across departments, fostering a collaborative and positive work culture
• Contribute to on-the-job training (OJT) for new hires, ensuring they’re set up for success and prepared to deliver exceptional service.
• Supervise teams, ensuring tasks are completed on time, with attention to detail, quality control, and adherence to Standard Operating Procedures (SOPs).
• Identify service gaps and recommend workflow improvements that will elevate guest satisfaction and streamline operations.
• Prepare reports with recommendations for operational improvements.

After the 2-year Future Leaders Programme, you’ll have the opportunity to grow into an Operations Manager through ongoing leadership development and operational impact.

• Lead with purpose.
• Create change.

Ready to lead the future of hospitality? Apply now and start your journey with Paradox Singapore today!