Customer Service Officer
Customer Care Officer
Location
Mobot HQ – Singapore
Salary
SGD $2,600 – $3,200 per month
Employment Type
Full-time
About the Role
We are looking for a responsible and customer-focused Customer Care Officer to support daily operations at Mobot HQ. This role involves coordinating customer service, after-sales support, and technician scheduling while ensuring a smooth and positive customer experience.
The ideal candidate should be organised, proactive, and comfortable handling customer communication in a fast-paced environment.
Key Responsibilities
Customer Service & Coordination- Handle customer enquiries through walk-ins, phone calls, WhatsApp, and email
- Coordinate servicing, repairs, and after-sales support
- Schedule and coordinate jobs with technicians
- Follow up with customers on repair status and service updates
- Handle customer feedback and resolve basic issues professionally
- Ensure customers receive timely updates and support
- Coordinate communication between customers, sales staff, and technicians
- Assist with service documentation and job tracking
- Support showroom and daily operational activities when required
- Maintain proper records of customer cases and service requests
- Support walk-in customers with basic product enquiries
- Assist the sales team during busy periods
- Coordinate product collection and delivery arrangements where needed
- Minimum 2 years of customer service, retail operations, or coordination experience
- Strong communication and interpersonal skills
- Organised, responsible, and able to multitask
- Comfortable working in a fast-paced environment
- Basic computer and administrative skills
- Positive attitude and willingness to learn
- Ability to communicate in Mandarin is required to coordinate with Mandarin-speaking technicians and customers
- Experience in retail, healthcare, automotive, electronics, or service coordination is an advantage
- Experience handling after-sales support or service scheduling is a plus
What We’re Looking For
We are looking for someone dependable, customer-oriented, and able to keep operations running smoothly between customers and technicians. The ideal candidate should be proactive, patient, and comfortable handling multiple tasks daily.
To Apply
Please send your resume and expected salary to: