Customer Service Representative

NewPower Worldwide is the fastest-growing global independent distributor of electronics components, committed to delivering high-quality solutions to our customers worldwide. We are currently seeking a Customer Service Representative to join our dynamic team and support the success of our customer programs and other business initiatives.

JOB OVERVIEW

This role will report to the Project Manager and play a key role in assisting the Vice President of Trade by managing customer programs and other ad-hoc projects. The Customer Service Representative will act as a vital link between our customers and internal teams, ensuring smooth execution of customer programs and timely resolution of customer inquiries.

JOB ROLES & RESPONSIBILITIES

• Assist the Project Manager in executing customer programs, including monitoring timelines, milestones, and deliverables.
• Collaborate with internal teams such as Sales, Purchasing, and Logistics to ensure customer requirements are met.

• Handle customer inquiries promptly and professionally, providing accurate information and updates on their programs.
• Resolve customer issues and concerns in a timely manner while ensuring customer satisfaction.

• Maintain and update records related to customer programs, including order tracking, shipping schedules, and performance metrics.
• Generate reports on program progress and present findings to the Project Manager and VP of Trade.

• Liaise with cross-functional teams to ensure effective communication and seamless execution of ad-hoc programs.
• Support the Project Manager and VP of Trade in coordinating resources and addressing any project-related challenges.

• Provide administrative and operational support for ad-hoc projects as assigned by the VP of Trade.
• Assist in preparing documentation, presentations, and updates for internal and external stakeholders.

• Minimum Diploma in Business Administration, Supply Chain, or a related field.
• Prior experience in customer service or project coordination, preferably in the electronics distribution industry.
• Strong organizational and multitasking skills, with the ability to manage multiple priorities simultaneously.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook).
• Familiarity with CRM systems and order management processes is a plus.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong problem-solving skills and attention to detail.