Insurance Customer Service Officer (12 Months) - Changi

Office Hours | ? 12-Month Contract

• Respond promptly and professionally to enquiries via phone and email
• Accurately update and maintain customer records in the CRM system
• Ensure timely follow-up and deliver promised resolutions
• Escalate issues to management when necessary
• Prepare customer-related documents (policy summaries, premium paid statements, beneficiary information, etc.)
• Work closely with internal stakeholders to fulfill service requests within service standards
• Participate in assigned projects or additional responsibilities as required

• Minimum GCE ‘A’ Levels or Diploma
• No prior experience required; training will be provided
• Strong interpersonal and communication skills
• Proficient in written and spoken English; knowledge of a Mother Tongue is an advantage
• Cheerful and pleasant personality with a customer-first mindset
• Meticulous, detail-oriented, and able to manage multiple tasks
• High level of integrity and accountability
• Independent and team-oriented
• Singaporeans only