Key Account Manager (Sustainability) - Geylang - ref. w47737523

Key Duties and Responsibilities:

Account Management:

• Proactively develop and manage client/business unit relationships ensuring that the expected service levels are achieved across account sites.
• Lead by example and groom the team in achieving the maximum client satisfaction level.
• To collaborate and identify/develop new and existing business opportunities with Savills BD Team
• To work with BD Team on new tenders on the entire process of tender admin, write up, costing and submission
• To generate FM business processes, SOPs and marketing plans into presentable write-up including tender proposals and submissions
• To conduct commercial negotiations with service partners and suppliers
• To enhance relationship with service partners and suppliers for the delivery of FM projects and businesses
• To mobilize new projects within the timeline and budget, and to meet SLA and KPI established in the contract document, generate and establish SOPs and processes, recommending and implementing solutions, and contract management
• To manage multiple projects as a Key Account Manager lead including the management of the account financials and PnLs.
• To support various Account and Site operations including covering duties where necessary
• Actively encourage and act as coach for the teams ensuring high staff morale, trust, and work ethics. Develop a staff development program to ensure staff career progression.

Sustainability:

• Conduct energy audits and gather the relevant data and documentation for the energy audit report
• Assist the client with green mark, LEED, WELLS certification and re-certification works
• Conduct walk-through audit, measurement and verification of building performance to analyse and recommend improvements.
• · Formulate and implement energy, water, and waste plans and evaluations to advance the sustainability agenda.
• Develop engineering solutions that provide the greatest value to our customers
• Assist projects in various project implementations
• Data analysis and upkeep of engineering systems
• Testing and commissioning of implemented systems
• Maintain a high-level of clients’ engagement and customer satisfaction
• Any other duties as assigned by the immediate Superior or Client

Project Management:

• Oversee the planning, execution, and delivery of engineering projects, ensuring they align with business goals and meet quality standards.
• Provide technical direction and support to the engineering team, helping to solve engineering challenges.
• Implement best practices in computerized maintenance management system software development and engineering processes to enhance productivity and product quality.
• Conduct regular performance reviews, provide constructive feedback and recognizing team achievements.

Requirements:

• Degree in a related FM and technical discipline (e.g. Engineering, Sustainability, Energy, Environmental Science)
• Certification with Energy Auditor, SCEM and/or GMAP, GMAAP
• Familiar with LEED, WELL, Green Mark Certification will be an advantage
• At least 5 years of experience in delivering sustainability consulting projects, green mark certification and re-certification, green building projects, or in a related role.
• Ability to read and comprehend technical reports and drawings
• Works well in a team yet can be independent and accountable
• Strong advocate in the energy & sustainability space
• Stakeholder engagement experience includes relevant government authorities (eg BCA, NEA, etc multi-national corporations and senior management
• Explore and introduce new market-available technology and products.