Store Manager

Work Location: ION Orchard

Benefits & Perks:

• Competitive salary with commission. (Salary stated is basic, before commissions.)
• Professional development opportunities and training programs.
• A collaborative and dynamic work environment in a vibrant retail setting located in the heart of the city.
• Build meaningful connections with high net-worth clients and develop your confidence in engaging luxury clientele.
• Get firsthand access to the latest product launches, limited edition collections, and trending lines in the luxury market.
• Gain insights into the evolving luxury retail landscape.

Responsibilities:

• Develop and execute plans to achieve brand, sales, and service goals.
• Monitor and evaluate the store's financial performance and collaborate with management to achieve budgetary goals.
• Support customer relationship-building and satisfaction, oversee merchandising and visual standards, implement service recovery strategies, and ensure smooth daily retail operations.
• Supervise, train, and support the development of team members in areas such as customer service, sales, and visual merchandising.
• Help manage inventory levels, stocking, and purchasing plans to support efficient store operations and sales targets.
• Monitor and control all operational cost to support store profitability.
• Work closely with the back-of-house team, including Marketing, to ensure cohesive store operations and successful campaigns.
• Support research and development of market opportunities, including tracking market trends and identifying growth areas.
• Maintain a clean, organized, and welcoming store for customers.
• Hire and train staff to maintain a skilled team and deliver outstanding customer service.

Requirements:

• Diploma in Business Management or degree in any field.
• 2–4 years of retail experience, with at least 3 years in a supervisory or managerial role, ideally within furniture or home decor.
• Experienced in supporting sales targets and strategic planning, with expertise in both B2B and B2C environments.
• Strong customer-focused approach, with great interpersonal skills.
• An engaging and motivational team builder.
• Sound knowledge of retail management practices and procedures.