Retail Store Manager

Tengah Plantation Plaza

Job Summary:

We are seeking a warm, dependable, and customer-focused Retail Assistant or Store Manager to join our growing team. You’ll be the face of our brand, helping young families, expecting mothers, and caregivers discover trusted essentials in a welcoming and well-organized environment.

As a Store Manager, you’ll oversee daily operations and ensure the highest standards of customer service, merchandising, and stock management.

Key Responsibilities:

For Retail Assistant:

• Greet and assist customers with product information and recommendations
• Support mothers and families in choosing the right products
• Operate the POS system, handle cash, and make electronic payments
• Ensure shelves are well-stocked, tidy, and attractively displayed
• Support store events, sales promotions, or baby fairs
• Receive and unpack deliveries
• Maintain cleanliness and safety standards
• Provide after-sales service, returns, or exchange support
• Attend basic product training sessions
• Assist HQ in running the event promotion, online editing jobs, and/or other tasks assigned

Additional for Store Manager:

• Lead and motivate retail staff (full-time/part-time/promoters)
• Schedule shifts and manage manpower for daily and event operations
• Ensure inventory accuracy (incoming, outgoing, returns, stocktakes)
• Set and achieve store sales targets
• Handle vendor/supplier coordination (e.g., for consignment or pop-ups)
• Oversee store opening and closing procedures
• Handle customer escalations professionally
• Train new team members
• Report to HQ on sales, feedback, and stock movements
• Coordinate with marketing on promotions and visuals

Requirements:

Assistant:

• Prior experience in retail (preferably baby, maternity, lifestyle, or pharmacy)
• Warm, patient, and empathetic personality – especially toward new parents
• Team player and willing to learn
• Able to work weekends and public holidays

Store Manager:

• At least 2–3 years’ experience in retail sales or store management
• Leadership and people management skills
• Strong organizational skills and attention to detail
• Knowledge of POS, retail operations, or inventory software
• Good problem-solving and customer-service mindset

Bonus Skills (Nice to Have):

• Familiar with Shopee, Lazada, Shopify, or baby fair POS systems
• Experience working in baby fairs or atrium events
• First aid or baby-care knowledge
• Passion for parenting, children’s development, or maternity wellness

Benefits:

• Competitive salary with incentives or bonuses
• Staff discounts on baby & maternity products
• Flexible or shift scheduling
• Supportive and family-first working environment
• Career development opportunities