Toa Payoh - Customer Service Executive

JOB PURPOSE:

Remuneration: $3,500 to $4,500 (commensurate with experience)

5 days work week

Key Requirements:

• A confident and effective team player; able to work independently and under pressure
• Strong communication skills required
• Preparation of necessary paperwork for onboarding of new transactions
• Ensure a positive client experience by following-up and resolving customer service-related issues in an appropriate and timely manner
• Meeting and maintaining high level of frontline service

Key Responsilbilities:

You are required to:

• Reach out to company existing active & non-active client base
• Manage internal customers for order management and attend to their inquiries
• Attend to clients’ ad hoc requests and enquiries from various channels including face-to-face, phone, email, or Non face-to-face video conference.
• Actively update clients by sending EDMs
• Introduce new services to existing clients
• Manage and service Client portfolio
• Must be good with technology

What to expect:

• Fast-paced and dynamic environment
• Professional Skill upgrading opportunities (selected)
• Attractive incentives

• Excellent staff welfare
• Professional Skill upgrading opportunities
• Dynamic working environment
• Hybrid Working Model

Entry Level are welcome to apply

Minimum of 2 or more years of related working experience may be considered for the Senior positions

Company profile

Our client is one of Singapore’s longest-established and leading Financial Institutions