[ref. m82010020] Hougang - Customer Service Center( Part- Time)
Hougang Full-time
Flexi shift hours (min 4hrs/day).
- Initial 3-6 months in office (adjustable based on progress).
- WFH possible later (after systems & workflow familiarity).
- Max 35hrs/week (per FHR guidelines).
- Key Responsibilities
- Answer inbound calls from guests in a professional and timely manner
- Resolve customer enquiries related to orders, feedback, or promotions efficiently
- Guide customers through our online ordering platforms
- Use Linux-based tools (e.g., PuTTY) and internal software to track and manage guest interactions
- Enter orders and guest feedback accurately into the system
- Perform basic data entry in Microsoft Excel for logs, checklists, and daily operations
- Assist in maintaining accurate guest records and operational trackers
- Provide clear, updated information on products, menu items, and promotions to guests
- Liaise with relevant teams to escalate unresolved issues where necessary
- Submit and log customer refunds as per guidelines
- Support shift-based administrative tasks as assigned
- Who We’re Looking For
- Comfortable using computers and software systems (Excel, Linux-based tools like PuTTY)
- Clear communicator with good phone etiquette
- Customer-focused, patient, and able to work in a fast-paced environment
- Able to commit to part-time shifts, including weekends and public holidays
- What You’ll Gain
- Hands-on experience with real-time customer support in the F&B/hospitality industry
- Exposure to backend systems and interdepartmental service operations
- Team environment that values growth, support, and real impact
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We’re looking for Customer Service Stars and that could be you! Bubbly and love talking to people? Join us then!
No experience required as training will be provided!
What you will do:
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