Customer Service Coordinator (12 months contract, renewable) - Hougang

The incumbent will verify PO pricing, enter sales orders into SAP/Oracle, and track customer orders. They will coordinate with Customer Service, Procurement, and Finance to ensure accurate shipments and invoicing. Strong communication with customers and the Sales team to maintain relationships is essential.

• Verify PO pricing and entering of Sales Order into SAP/Oracle system
• Process, track and monitor Customer Orders effectively and accurately
• Monitor daily Backlog status
• Maintain high level of communication and liaison with Customer Service, Procurement and Warehouse Team for accurate shipment status
• Maintain effective communication with inbound/outbound team to accurately provide updates and handle Customer's Expectation
• Coordinate with Finance team for accurate invoicing
• Provide professional response to customer’s phone and or email enquires
• Working closely with Sales team to establish and maintain strong Customer Satisfaction and business relationship
• Attending and answering to Customer phone calls/emails

• A tertiary qualification coupled with 3 to 5 years of relevant experience in the medical device industry (preferred)
• Proficiency in using SAP or Oracle systems for order entry and processing.
• Strong ability to verify pricing and manage order details accurately.
• Previous experience in order processing, tracking, and managing shipments is preferred.
• Excellent verbal and written communication skills for liaising with customers, teams, and stakeholders.
• Ability to professionally respond to customer inquiries and maintain strong customer relationships.
• Singaporeans only.