Finance Officer (Collection)
CDG ZIG PTE. LTD. Woodlands Full-time
Job Responsibilities
- Contact customers via phone, SMS, and email to notify them of outstanding balances and follow up on payments.
- Serve as the primary point of contact for passengers (pax) requiring assistance with payment arrangements, billing enquiries, or dispute resolution.
- Process payments by issuing payment links to passengers through the Reddot portal.
- Assist in the preparation of regular reports on outstanding debts and collection progress, including NSTL, declined transaction reports, and weekly driver issue reports.
- Manage recurring reconciliation processes related to fleet partners, including Prime Taxi’s cashless transactions, and collaborate closely with the Finance and Data Analytics (DA) teams to address enquiries.
- Work cross-functionally with internal departments such as Finance, IT, and Customer Service to resolve complex payment and collection issues.
- Lift credit card suspensions and perform manual credit card charges via the Adyen portal when required.
- Handle payment disputes raised by payment processors, including Adyen and DBS, in a timely and professional manner.
- Manage and update chargeback-related transactions in the IBS system.
- Respond promptly and professionally to enquiries from internal stakeholders (e.g., Corporate Sales and Finance teams) and external customers.
- Assist in managing the customer blacklist, including updating or releasing suspension statuses once outstanding payments are settled.
- Provide customer support by responding to enquiries from passengers and drivers, investigating, and resolving issues related to payments, billing, and corporate account balances.
- Support the team with general administrative duties and provide coverage during colleagues’ absence.
- Perform any other duties as assigned.
- Minimum Diploma with at least 2 years of experience in Accounting, Finance and/or related field of study in a digital/cashless payments operations
- Possess basic accounting knowledge and the ability to liaise effectively with the Finance Department for routine reporting and updates.
- Adaptable and comfortable with change, including learning new software, procedures, and organizational processes.
- Demonstrates a strong willingness to learn new skills in a fast-paced and evolving work environment.
- Equipped with basic computer troubleshooting skills and the ability to resolve common software issues.
- Initiative: Proactively anticipate the needs of team members or management and take appropriate action without being prompted.
- Problem Solving: Identify potential issues early and recommend practical improvements or solutions.
- Team Collaboration: Work effectively both independently and as part of a team, including cross-departmental collaboration.
- Client Interaction: Maintain a professional, positive, and service-oriented attitude when engaging with clients, customers, or vendors.
- Conflict Resolution: Manage interpersonal challenges tactfully and diplomatically.
- Provide timely, professional support and responses to both internal and external stakeholders.
IT Surewerks (S) Pte LtdChoa Chu Kang, 7 km from Woodlands
A Senior Accounting Officer is responsible for overseeing full sets of accounts, preparing financial reports, ensuring compliance with tax regulations, and managing client or company accounting operations.
Key Roles & Responsibilities:
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and innovative infrastructure.
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and disposal
• Maintain and prepare General Ledger (GL), including performing bank and account reconciliations, journal entries, month end closing and financial year end closing
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• Provide support...