Assistant Retail Manager - Toa Payoh

Position Overview

The Assistant Retail Manager supports the Retail Manager in the day-to-day operations of the store, ensuring smooth business performance, excellent customer service, and achievement of sales targets. This role involves supervising staff, managing stock, and maintaining brand standards while fostering a positive and productive team environment.

1. Store Operations

• Assist in managing daily store activities to ensure smooth operations.
• Oversee store opening, closing, and cash handling procedures.
• Ensure compliance with company policies, operational guidelines, and health & safety regulations.

1. Sales & Customer Service

• Support the Retail Manager in achieving and exceeding sales targets.
• Provide exceptional customer service, handle escalated customer queries and complaints effectively.
• Train and guide staff to deliver high service standards.

1. Team Supervision & Training

• Assist in scheduling, supervising, and motivating retail staff.
• Provide on-the-job training, coaching, and performance feedback.
• Support in recruitment and onboarding of new team members.

1. Inventory & Merchandising

• Monitor stock levels, conduct regular stock counts, and liaise with the warehouse team for replenishment.
• Ensure correct product display, pricing, and promotional setups in line with brand guidelines.
• Minimize stock loss through proper security measures and loss prevention strategies.

1. Reporting & Administration

• Assist in preparing daily/weekly/monthly sales reports.
• Monitor KPIs and recommend improvements to drive store performance.
• Handle store administration tasks, including staff attendance records and operational paperwork.

• Diploma/Degree in Business, Retail Management, or related field (preferred).
• 2–3 years of retail experience, with at least 1 year in a supervisory or assistant manager role.
• Strong leadership, interpersonal, and communication skills.
• Proven ability to drive sales and manage store operations.
• Good problem-solving skills and ability to work under pressure.
• Willing to work on weekends, public holidays, and shift schedules.